Colee's Pet Care dog walking and pet sit

Policies

Everything you need to know before working with us!

Scheduling & Services:

  • Scheduling is on a first-come, first service basis. 

  • We will make every effort to accommodate last minute/same day requests but they cannot be guaranteed. 

 

Cancellations:

Colee’s Pet Care Inc is authorized to enforce the following cancellation policies: 

  • Same day cancellations and requests for next day cancellations received after 7:00pm will be charged full rate.

  • For any bookings between November 15th through January 15th, a 25% cancellation fee will be applied. 
     

Vaccinations:

Colee’s Pet Care Inc requires that all pets be current on necessary vaccinations.
 

Payments:

  • Payments are due in full before or on the first visit in the form of online credit card, cash, or check.

  • Checks are to be made payable to Colee’s Pet Care Inc. 

  • A finance charge of 25% per month will be added to unpaid balances after 30 days.

  • A handling fee of $25 will be charged on all returned checks.

  • An advance deposit may be required whenever warranted in the sole judgment of Colee’s Pet Care Inc.

  • In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney’s fees and costs of collection.

  • Credit/Debit Card payments will be processed through your client portal with the safety and security of Stripe.

  • Payments in the form a check can be mailed to:
    Colee’s Pet Care Inc 
    5134 E Anaheim Rd
    Long Beach, Ca 90815
     

Holidays:

  • Holidays include New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

  • During holidays, there will be a $10 add on fee to all services. There will also be a 50% non-refundable deposit of the total reservation due when services are scheduled.
     

The full list of policies will be listed in your agreement within the online booking software.

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Office Hours

7:00 am – 7:00 pm

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Serving the following Long Beach Neighborhoods

Alamitos Heights

Artcraft Manor

Bay Harbour

Belmont Shore

Belmont Heights

Bixby Hill

Bixby Village

Bluff Heights

College Park Estates

Greenbelt Heights

Historic Zaferia Village

La Marina

Los Altos

Marina Pacifica

Naples

Park Estates

The Peninsula

University Park Estates

Serving the following Seal Beach Neighborhoods

College Park East

Old Town

Rossmoor

The Hill

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