Policies

Scheduling & Services:

• Scheduling is on a first-come, first service basis. 

• We will make every effort to accommodate last minute/same day requests but they cannot be guaranteed. 

 

Cancellations:

Colee’s Pet Care Inc is authorized to enforce the following cancellation policies: 

• Same day cancellations and requests for next day cancellations received after 7:00pm will be charged full rate.

• For any bookings between November 15th through January 15th, a 25% cancellation fee will be applied. 
   

Vaccinations:

Colee’s Pet Care Inc requires that all pets be current on necessary vaccinations.
 

Payments:

• Payments are due in full before or on the first visit in the form of online credit card, cash, or check.

• Checks are to be made payable to Colee’s Pet Care Inc. 

• A finance charge of 25% per month will be added to unpaid balances after 30 days.

• A handling fee of $25 will be charged on all returned checks.

• An advance deposit may be required whenever warranted in the sole judgment of Colee’s Pet Care Inc.

• In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney’s fees and costs of collection.

• Credit/Debit Card payments will be processed through your client portal with the safety and security of Stripe.

• Payments in the form a check can be mailed to:
  Colee’s Pet Care Inc 
  5134 E Anaheim Rd
  Long Beach, Ca 90815
   

Holidays:

• Holidays include New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

• During holidays, there will be a $10 add on fee to all services. There will also be a 50% non-refundable deposit of the total reservation due when services are scheduled.
   

The full list of policies will be listed in your agreement within the online booking software.